Refund & Cancellation Policy
Last updated: 11 September 2026
Digital products
Because Store products are digital and access is granted immediately after payment, purchases are generally final once a download link has been issued. If a resource is materially different from its description, corrupted, or you were charged in error or more than once, contact us and we will investigate and issue an appropriate refund.
Failed or uncertain payments
If a payment appears to have been deducted but your order was not confirmed, do not assume the purchase failed — our system independently verifies every payment with Razorpay before granting access. Contact us with your order reference and we will confirm the status and, if the charge did not result in a confirmed order, arrange a refund.
How refunds are issued
Approved refunds are issued back to the original Razorpay payment method. Processing time depends on your bank/payment provider, typically 5–7 business days after we initiate it.
Duplicate charges
Our payment system is built to prevent duplicate order fulfilment even if a payment notification is delivered more than once. If you do see a duplicate charge, contact us with both payment references.
Contact
Use the General enquiry form on our About page with your order number.